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An Endpoint Has a SIP Trunk Configured Between Cisco Unified

question 6

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An endpoint has a SIP trunk configured between Cisco Unified Communications Manager (CUCM) and a Cisco VCS cluster. When a call is made from a Cisco TelePresence System EX60 that is registered to the Cisco VCS to a Cisco IP Phone 9971 that is registered to CUCM, it rings. But upon picking up the call, a busy tone is heard. What should be checked to resolve this issue?


Definitions:

Noise

In communication, unwanted or disruptive sounds that interfere with the reception of the message being sent.

Media Richness

The ability of a communication medium to effectively convey information and promote understanding.

Encoding

The process of converting information into a form that can be stored, processed, or transmitted, often used in the context of memory or data transfer.

Listening Skills

Refer to the ability to accurately receive and interpret messages in the communication process, crucial for effective interpersonal relations.

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