Which Configuration Object Can Have Skills Assigned to It in Cisco

question 18

Multiple Choice

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

• A) Contact Service Queue
• B) Skill Groups
• C) Resource Groups
• D) competence levels

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Definitions:

Communication

The process of transferring information, ideas, and messages from one entity to another, using various channels and mediums for effective understanding.

Consumer

An individual or group that purchases goods and services for personal use.

Marketing Mix

The set of controllable marketing tools—product, price, place, and promotion—that a company uses to produce a response in its target market.

Promotion

The advancement of a product, idea, or person through advertising or publicity to increase visibility or sales.