Cisco Finesse Supports the Use of Custom Call Variable Layouts

question 95

Multiple Choice

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

• A) The name of the layout is passed to the agent desktop via a keyword variable that is named user.layout.
• B) The layout is associated to the team under Team Resources.
• C) The layout is associated to the CSQ definition.
• D) The layout is associated to the desktop layout under Team Resources.

---

Definitions:

Taxes

Mandatory financial charges or some other type of levy imposed upon a taxpayer by a governmental organization in order to fund government spending and various public expenditures.

Insurance

A financial product sold by insurance companies to safeguard against financial risk and unforeseen losses.

Supply Chain Management

The actions the firm takes to coordinate the various flows within a supply chain.

Materials Management

The inbound movement and storage of materials in preparation for those materials to enter and flow through the manufacturing process.