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A Cisco Unified CCX Deployment Is Licensed for 120 Agent

question 12

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A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?


Definitions:

Disequilibrium

refers to a state of cognitive imbalance or confusion that occurs when existing knowledge does not fit with new information or experiences.

Homeostatic System

A self-regulating process or mechanism that maintains stability or equilibrium within an organism or environment.

Genogram

A graphical representation of a person's family relationships and medical history over multiple generations, used in medicine and psychology.

Family Members' Relationships

This refers to the dynamic interactions and bonds between members within a family system.

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