Which Two Resource Selection Criteria Are Available for a Chat

question 22

Multiple Choice

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

• A) Longest available
• B) Least skilled
• C) Most handled contacts
• D) Most skilled
• E) random

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Definitions:

Culturally Responsive

An approach in education that recognizes the importance of including students' cultural references in all aspects of learning.

Enrich

To improve or enhance the quality or value of something, often through the addition of new or complementary elements.

Experiences

Experiences refer to the events or occurrences that an individual goes through in life, shaping their perceptions, knowledge, and skills.

Cultural Background

Refers to the cultural heritage, traditions, languages, and experiences that shape an individual's identity and worldview.