Which Three Fields Are Used in Defining a CSQ in Cisco

question 77

Multiple Choice

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

• A) Agent Name
• B) WrapUp Time
• C) Service Level
• D) Overflow CSQ
• E) Automatic Work
• F) CCX Application

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Definitions:

Decision Maker

Decision Maker refers to an individual with the authority or power to make decisions that affect the outcome of a project, strategy, or enterprise.

Organizational Culture

The set of shared beliefs, values, norms, and practices that characterizes an institution or organization.

Effectiveness

Effectiveness is the degree to which an activity, process, or intervention achieves its intended goal or result, often used to evaluate performance and outcomes.

Social Culture

The patterns, behaviors, beliefs, and all other products of human work and thought as shared by a society.