Which Step Library Is Included in the License for Cisco

question 30

Multiple Choice

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

• A) ICM steps
• B) email steps
• C) document steps
• D) database steps

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Definitions:

Mean

An average of a set of numbers, calculated by dividing the sum of all the values by the number of values.

Z Score

A numerical calculation indicating how a specific value's distance from the group's average is expressed in multiple standard deviations.

Mean

The arithmetic average of a set of numbers, calculated by adding them all up and dividing by the quantity of numbers.

Standard Score

A score that expresses an individual's position relative to the mean, based on the standard deviation of the scores in the distribution.