Cisco Finesse Supports the Use of Custom Call Variable Layouts

question 95

Multiple Choice

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

• A) The name of the layout is passed to the agent desktop via a keyword variable that is named user.layout.
• B) The layout is associated to the team under Team Resources.
• C) The layout is associated to the CSQ definition.
• D) The layout is associated to the desktop layout under Team Resources.

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Definitions:

Output

The amount of product or service that is produced within a given timeframe by a firm, industry, or economy.

Perfect Competition

A theoretical market structure featuring a large number of firms, identical products, and free entry and exit, leading to price determination by market forces.

Monopoly

A single-seller market scenario where an exclusive product is available for purchase.

Economic Profits

The surplus generated when total revenues exceed the total costs, including both explicit and implicit costs.