A Cisco Unified CCX Deployment Is Licensed for 120 Agent

question 12

Multiple Choice

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?

• A) 50
• B) 70
• C) 120
• D) 190

Identify real-world applications and benefits of adopting cloud computing services.

Understand the difference between proprietary, open-source, and pirated software.

Identify the impact of software errors and the prevalence of errors in professional programming.

Recognize the economic impact of software piracy on vendors.

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Definitions:

Output Capacity

The maximum amount of goods or services a company can produce in a given period under normal working conditions.

Maximum Weekly Output

The highest quantity of goods or services that can be produced or delivered by a company or facility in a week, given resource and operational constraints.

Managerial Accounting

An accounting practice focused on providing financial information to managers for decision-making, planning, and controlling business operations.

Historical Perspective

A viewpoint that involves looking at current events or situations in the context of historical developments.