Why Are CSQs Associated to the Team Definition

question 15

Multiple Choice

Why are CSQs associated to the team definition?

• A) It allows agents to be a part of the CSQ.
• B) It allows the associated supervisors to make modifications to the CSQ.
• C) It designates which CSQ information to display on the supervisor desktop.
• D) It is informational and is used for historical reporting only.

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Definitions:

Observations Rank

The process of assigning ordinal ranks to data points based on their value or position relative to other points in the dataset.

Nonparametric Methods

Statistical methods that are not based on parameterized families of probability distributions, often used with data that doesn't meet the assumptions of parametric tests.

Any Distribution

A general term that refers to the entire range of distributions a variable can follow, not limited to normal, binomial, etc.

Normal Distribution

A bell-shaped frequency distribution curve where most of the occurrences take place around the central peak and the probabilities of extreme occurrences taper off equally on both sides.