Which Option Describes When a Call Type Is Assigned to a Call

question 46

Multiple Choice

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

• A) when the call is routed to an agent
• B) when the call is first post-routed from Cisco Unified Customer Voice Portal
• C) when the call terminates and data is written to the Cisco TCD table
• D) when a call-routing script hits the first Queue to Skill Group node

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