Refer to the Exhibit

question 42

Multiple Choice

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

• A) number of agents assigned to the queue who are on inbound calls
• B) number of calls handled by the agents associated with that queue
• C) number of agents assigned to the queue who are on outbound calls
• D) number of agents assigned to the queue who are on internal consult calls

---

Definitions:

External Locus of Control

The belief that one's outcomes in life are determined by external forces or chance rather than personal actions.

Internal Locus of Control

A psychological concept referring to individuals who believe that they have control over the events and outcomes in their lives, as opposed to external forces determining their fate.

Ethical Behavior

The practice of engaging in actions that are considered morally right and in accordance with societal standards.

Ethical Behavior

Conduct that is in alignment with accepted moral principles and values, demonstrating a commitment to fairness, integrity, and responsibility.