In a Cisco Unified Contact Center Enterprise Deployment with Geographically

question 16

Multiple Choice

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new redundancy requirements for Administration. Which option is the recommended configuration?

• A) 1 - Primary AW, 1 - Secondary AW
• B) 1 - Primary AW, 1 - Administration Client
• C) 1 - Secondary AW, 1 - Administration Client
• D) 2 - Primary Administration Client, 1 - Secondary Administration Client

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Definitions:

Emotional Processing Theory

A framework suggesting that emotional experiences can be understood and managed through the process of actively interpreting and integrating these emotions.

PTSD

Post-Traumatic Stress Disorder, a psychiatric disorder that may occur in people who have experienced or witnessed a traumatic event, characterized by flashbacks, avoidance, and heightened reactivity.

Two-Factor Theory

A psychological theory positing that human emotions and behaviors are a product of both physical arousal and cognitive interpretation of that arousal.

Dismantling Research Designs

A research method used to identify the components of a treatment that are effective by comparing the outcomes of the full treatment to those of treatments with certain components removed.