Which Two Features Does Cisco Finesse Provide as an Out-Of-The-Box

question 15

Multiple Choice

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

• A) desktop for third-party ACD
• B) phonebooks and workflows
• C) content sharing gadget
• D) basic call control (answer, hold, retrieve, end, and make call)
• E) agent historical reports

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Definitions:

Discounted Note

A promissory note whose proceeds at issuance are less than its face value, due to interest being deducted or discounted in advance.

Borrowing Funds

The act of obtaining money from external sources, like banks or investors, which must usually be repaid with interest.

Interest Expense

The cost incurred by an entity for borrowed funds, payable to lenders as a finance charge over the term of the loan.

Existing Account Payable

Existing Account Payable refers to accounts payable obligations that are currently outstanding, representing previous credit purchases yet to be settled.