Which Two Options Are Part of Customer Relationship Management? (Choose

question 91

Multiple Choice

Which two options are part of customer relationship management? (Choose two.)

• A) Developing market research.
• B) Moving the customer towards positive decisions about IT investments and initiatives
• C) Classifying customer segments.
• D) Identifying key stakeholders.

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Definitions:

Property, Plant, Equipment

Long-term assets vital for the operation of a business, not intended for resale but used to generate revenue.

Accumulated Depreciation

The total amount of depreciation expense that has been recorded for an asset since it was put into use.

Book Value

The value of an asset as it appears on the balance sheet, calculated by subtracting the accumulated depreciation or amortization from its original cost.

Significant Improvements

Upgrades or enhancements made to a company's assets, typically tangible fixed assets, that are expected to extend the asset's useful life, increase its value, or boost productivity.