Which Two Descriptions of the Customer Journey Are True? (Choose

question 86

Multiple Choice

Which two descriptions of the customer journey are true? (Choose two.)

• A) The customer journey has eight phases to deliver business outcomes.
• B) It spans the spectrum from business vision to value realization.
• C) It is a business-centric view of the customer business.
• D) It is an IT-centric view of their business needs.
• E) It starts with the customer's technology vision.

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Definitions:

Biblical Text

The sacred scriptures of Christianity and Judaism, consisting of the Old Testament and the New Testament in Christianity, and the Tanakh in Judaism.

New Rome

Historically used to refer to Constantinople (modern-day Istanbul), the capital of the Eastern Roman (Byzantine) Empire, symbolizing the continuation of the Roman legacy.

Iconoclasts

Individuals or groups who oppose or destroy religious images and icons, often due to beliefs against idolatry.

Symbolic Form

An idea or concept expressed through symbols or a symbolic system, often used in art, literature, and religion.