Which Two Characteristics of Customer Relationship Management Are True? (Choose

question 175

Multiple Choice

Which two characteristics of customer relationship management are true? (Choose two.)

• A) building and maintaining rapport with relevant individuals
• B) introducing technology solutions to the customer
• C) increasing customer spend on technology hardware and software
• D) enticing customer with deep discounts and promotions
• E) moving the customer toward positive decisions about investments and initiatives

---

Definitions:

Integrative Negotiation Process

A negotiation approach aimed at finding mutually beneficial solutions by expanding the available resources or creating value.

Major Steps

Key phases or actions taken in a process, such as the stages of negotiation or conflict resolution.

Information Exchange

The process of sharing or transferring information, data, or knowledge between parties in a negotiation or any other interaction.

Integrative Negotiation

A negotiation strategy focused on creating mutually beneficial agreements by addressing the underlying interests of all parties.