Which Two Options Are Part of Customer Relationship Management? (Choose

question 91

Multiple Choice

Which two options are part of customer relationship management? (Choose two.)

• A) Developing market research.
• B) Moving the customer towards positive decisions about IT investments and initiatives
• C) Classifying customer segments.
• D) Identifying key stakeholders.

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Definitions:

Conditioned Response

An acquired reaction to a stimulus that initially had no specific response but has been paired with an unconditioned stimulus through the process of conditioning.

Classical Conditioning

The process of learning that happens when an ambient stimulus is paired with a stimulus that occurs naturally, causing a learned behavior.

Operant Conditioning

A means of learning in which the magnitude of an action is shaped by reinforcements or consequences.

Delayed Reinforcement

A conditioning process where there is a time delay between the behavior and the reinforcement.