Examlex
Which role is most important for engaging with the customer from a business perspective?
Expert Power
The influence or authority a person holds as a result of their expertise, knowledge, or skill in a particular domain.
Referent Power
A form of influence that derives from the admiration or respect one commands from others, leading to a desire to emulate the influencer.
Reward Power
Refers to the influence one has by offering rewards or benefits for compliance or desired behaviors.
Informational Power
A form of power stemming from the ability to control access to information and knowledge, which can influence others' actions and beliefs.
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