You Are an Account Manager and Your Customer Asks You

question 135

Multiple Choice

You are an account manager and your customer asks you for help to quantify the impact that the technology investment they are about to make has on their business priorities. Which step is the best next step?

• A) Set up an executive briefing.
• B) Set up a meeting to engage a business architect.
• C) Set up a product briefing that describes the benefits the product has, followed by an executive briefing.
• D) Set up a product briefing that describes the benefits the product has.

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Definitions:

Overhead Rates

The ratio used to allocate indirect costs to products or services, typically based on a measure such as labor hours or machine hours.

Personnel Costs

Expenses related to the compensation and benefits of employees, including wages, salaries, bonuses, and fringe benefits.

Volume-based Cost Driver

A factor that causes the cost of an activity or resource to increase, directly related to the volume of production or service delivery.

Indirect Manufacturing Costs

Expenses related to the production process that cannot be directly attributed to specific units of product, such as utilities, maintenance, and factory supervision.