In an Onboarding Session, Introductions to New Stakeholders Were Made

question 2

Multiple Choice

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

• A) Document the session, stakeholder interests, and metrics for leadership
• B) Create a success plan to be reviewed with the customer at the next review meeting
• C) Provide technical configuration for development
• D) Discuss new opportunities and new products to purchase

Recognize Ulrich Beck’s theory on the entwinement of nature and society and the concept of reflexive modernity.

Identify the impacts and consequences of modernity as described by sociologists like Anthony Giddens and Zygmunt Bauman.

Understand the role of information technology in modernity according to Manuel Castells.

Grasp the concept of risk societies and the management of risks in modernity.

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Definitions:

Sandwich Generation

A demographic group that cares for their aging parents while supporting their own children.

Middle-aged Adults

Individuals typically between the ages of 40 and 65, often experiencing transitions and evaluating life accomplishments.

Bureaucracy

An organizational structure known for its hierarchical setup, where decisions and processes are governed by a strict set of rules and regulations.

Weber

Refers to Max Weber, a German sociologist, who laid fundamental concepts in social science regarding bureaucracy, social stratification, and the Protestant Ethic.