Refer to the Exhibit

question 17

Multiple Choice

Refer to the exhibit. Which initial action does a Customer Success Manager take?

• A) Run analysis on all the license types used by the customer on all platforms
• B) Share the report with the customer point of contact for license types B and D and determine causes
• C) Provide trending information on license types B and D and share with all stakeholders
• D) Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

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Definitions:

Ethnic Group Membership

The sense of belonging to a specific ethnic group, which shares common cultural, linguistic, or ancestral traits.

Emotional Support

Assistance provided to someone, often in the form of empathy, concern, affection, or encouragement, to help cope with emotional distress.

Biologists

Scientists who study living organisms and their relationship to the environment, covering various fields such as zoology, botany, ecology, and genetics.

Race

A social construct that categorizes people based on physical characteristics, such as skin color, which has significant societal implications and influences individuals' life experiences.