A Customer Success Manager Must Deliver High Touch Customer Success

question 12

Multiple Choice

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

• A) Utilize a digital engagement so all your customers experience the touch of customer success
• B) Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
• C) Utilize the service team to form a larger internal team to lead the engagement
• D) Utilize people to focus your customers in a 1:many customer success experience

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Definitions:

Fixed Manufacturing Overhead

Costs associated with manufacturing that do not vary with the level of production, such as rent, salaries, and insurance.

Variable Cost

Costs that change in proportion to the level of production or sales volume.

Outside Supplier

A third-party entity that provides goods or services to a company, typically not affiliated with the company's internal supply chain.

Fixed Manufacturing Overhead

The portion of manufacturing overhead costs that remains constant regardless of the level of production or output volume.