Which Definition of Customer Success Is True

question 6

Multiple Choice

Which definition of customer success is true?

• A) It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
• B) It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
• C) It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
• D) It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

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Definitions:

Population Standard Deviation

A measure of the amount of variation or dispersion of a set of values in a population.

Sample Size

The number of observations or entities considered in a statistical sample.

Standard Error

A measure of the statistical accuracy of an estimate, calculated from the standard deviation of a series of estimates.

Population Standard Deviation

A measure of the dispersion or spread of a set of data points in a population.