In an Onboarding Session, Introductions to New Stakeholders Were Made

question 2

Multiple Choice

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

• A) Document the session, stakeholder interests, and metrics for leadership
• B) Create a success plan to be reviewed with the customer at the next review meeting
• C) Provide technical configuration for development
• D) Discuss new opportunities and new products to purchase

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Definitions:

Depo-Provera

A contraceptive injection containing the hormone progestin, which prevents ovulation for about three months.

Retroflexion

A condition where an organ is bent backward, often referring to the uterus when it tips backwards.

Retroversion

The tilting backward of an organ or part, such as the uterus, from its normal position.

Anteflexion

The bending forward of an organ or part of the body.