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A Customer's Renewal Is Due in the Next 6 Months

question 34

Multiple Choice

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)


Definitions:

401k Plans

A retirement savings plan sponsored by an employer that allows employees to save and invest a portion of their paycheck before taxes are taken out.

Employer Match

A contribution made by an employer to an employee's retirement plan, equal to a certain percentage of the employee's own contributions.

Return On Investment

A measure of the profitability and efficiency of investment, calculated by dividing net profit by the initial capital cost.

Retirement

The phase of life where one stops full-time work and often receives income from savings, investments, and pensions.

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