Refer to the Exhibit

question 17

Multiple Choice

Refer to the exhibit. Which initial action does a Customer Success Manager take?

• A) Run analysis on all the license types used by the customer on all platforms
• B) Share the report with the customer point of contact for license types B and D and determine causes
• C) Provide trending information on license types B and D and share with all stakeholders
• D) Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

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Definitions:

Out-of-School Suspension

A disciplinary measure where a student is temporarily removed from their regular educational setting for behavioral reasons.

Reinforcement

In operant conditioning, a consequence applied to increase the likelihood of a behavior occurring again.

Punishment

A consequence imposed on an individual for a perceived wrongdoing, intended to correct or deter undesirable behavior.

Social Learning Theorists

Scholars who study and explain how individuals learn behaviors, attitudes, and expectations by observing and modeling others in society.