A Customer Success Manager Must Deliver High Touch Customer Success

question 12

Multiple Choice

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

• A) Utilize a digital engagement so all your customers experience the touch of customer success
• B) Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
• C) Utilize the service team to form a larger internal team to lead the engagement
• D) Utilize people to focus your customers in a 1:many customer success experience

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Definitions:

Centered On Oneself

Focused primarily on one's own needs, desires, or emotions, often to the exclusion of others.

Egocentrism

A cognitive bias in young children, and sometimes adults, where one has difficulty understanding or acknowledging perspectives other than one's own.

Decentered Thought

A cognitive ability to consider multiple aspects of a situation simultaneously, characteristic of more advanced stages of development.

Selfishness

The behavior or attitude of placing one's own needs or desires above the welfare of others, often at the expense of others' well-being.