Which Two Statements About Customer Journey Mapping Are True? (Choose

question 5

Multiple Choice

Which two statements about customer journey mapping are true? (Choose two.)

• A) It helps you to identify how to re-engineer existing business processes to support the target state of the business.
• B) It helps you to identify the customer organization model.
• C) It describes the business value chain.
• D) it helps you to identify the required new business processes and capabilities to support the target state of the business.
• E) It provides all the details necessary for a cost breakdown regarding the customer project implementation.

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Definitions:

Outplacement

Outplacement is a support service provided by some organizations to help former employees transition to new jobs following layoff or job loss.

Counselling

A professional guidance process involving psychological methods to help individuals resolve issues or achieve personal growth.

Job Search Assistance

Job Search Assistance refers to services or resources provided to individuals seeking employment, including resume help, interview practice, and job market insights.

Workforce Reduction

The process of decreasing the number of employees within a company through layoffs, attrition, or other methods to reduce costs or restructure operations.