Which First Step to Create a Customer Journey Map Is

question 9

Multiple Choice

Which first step to create a customer journey map is viable?

• A) Present an architecture of another similar customer.
• B) Create a story board.
• C) Evaluate all your steakholders' motives.
• D) Create a workflow of tasks and business procedures.

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Definitions:

Product Category

A classification of products that share common characteristics, functionalities, or are targeted at similar markets.

Smart Systems

Integrated, intelligence-driven solutions that use advanced technologies like IoT, AI, and machine learning to autonomously operate and optimize various processes and tasks.

Data-Based Networks

Networks designed to support the collection, transmission, and storage of data, often involving the use of digital infrastructure and technologies.

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