What Is the Role of the Customer in Service Operations

question 22

Multiple Choice

What is the role of the customer in service operations?

• A)They are responsible for majority of fixed costs.
• B)They are a supplier of process inputs.
• C)They provide constant returns to scale.
• D)They facilitate collaboration between suppliers.

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Definitions:

Compound Interest

A method where interest is accrued both on the initial sum either deposited or loaned out, and also on the interest that has built up over prior periods.

Nearest Cent

Rounding an amount to the closest cent (1/100th of a currency unit) based on its decimal value.

Arithmetic Operations

Fundamental arithmetic operations such as adding, subtracting, multiplying, and dividing.

Arithmetic Operations

Fundamental arithmetic functions such as add, subtract, multiply, and divide.