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In service systems,managers use capacity adjustments to meet fluctuations in demand.
Operant Conditioning
A system of learning where behavior modification is achieved through incentivization or disciplinary measures.
Classical Conditioning
A learning process first described by Ivan Pavlov, in which an organism comes to associate two stimuli, leading to a change in behavior.
Observational Learning
Learning that occurs through observing the behavior of others and the outcomes of those behaviors, without direct personal experience.
Intermittent Reinforcement
A conditioning schedule in which a behavior is reinforced only some of the time, leading to more resistant and lasting behavioral changes.
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