A Process to Rectify Service Failures Is Called

question 80

Multiple Choice

A process to rectify service failures is called

• A)failsafing.
• B)service recovery.
• C)poka yoke.
• D)DMAIC process.

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Definitions:

Jury Simulations

Research experiments designed to study the decision-making process of jury members in a controlled environment.

Double-Blind Testing

A lineup administration in which neither the police officer nor the witness knows which lineup member is the suspect.

Peremptory Challenges

The right in jury selection for the attorneys to reject a certain number of potential jurors without stating a reason.

Demand Characteristics

Implicit cues from an experimental environment that influence participants' behaviors or responses.