In a Service Operation,if the Process Requires Large Amounts of Customization,the

question 26

Multiple Choice

In a service operation,if the process requires large amounts of customization,the process step should be closer to the

• A)service provider.
• B)supplier.
• C)customer.
• D)none of the above.

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Definitions:

Third Parties

Individuals or entities that are not directly involved in a legal agreement or transaction but may be affected by it or have an interest in its outcome.

Seller's Warranties

Guarantees made by a seller regarding the condition, quality, or title of the goods being sold.

Puffing

An exaggerated or hyperbolic statement made by a seller about the quality of goods, often considered a subjective opinion rather than a factual claim.

Exaggerations

Statements or claims not supported by facts, or the act of making something seem greater or more important than it actually is.