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A Customer Needs to Update a Server's Firmware Using the Latest

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A customer needs to update a server's firmware using the latest Support Pack for ProLiant (SPP) . They use a bootable USB flash drive to do so, and they select Interactive Mode on boot. Once the device boots, they are unsure how to proceed and ask for your assistance. What can you tell them to do to easily update the firmware?


Definitions:

Buy-In

Refers to the agreement on a course of action or the decision-making process that gains the acceptance and support of stakeholders.

Change Process

The series of actions or steps taken to achieve a significant shift in direction, operations, or behavior within an organization or system.

Stakeholders

Individuals or groups that have an interest in the success and strategies of an organization, including employees, customers, investors, and suppliers.

Freezing Stage

A phase in change management where old behaviors are solidified to prepare for new strategies, often part of Lewin's Change Theory.

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