Measuring Service Performance Is Much Easier Than Measuring Manufacturing Performance

question 19

True/False

Measuring service performance is much easier than measuring manufacturing performance due to involvement of customers.

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Definitions:

Employee Involvement

A management philosophy whereby employees are regularly involved in the decision-making process of the organization.

Managing Expectations

The process of communicating and aligning what is achievable or deliverable to avoid misunderstandings or disappointments.

Conflict Management Strategies

Techniques and approaches used to handle disputes and disagreements in a constructive and effective manner.

Assertiveness

The quality of being self-assured and confident without being aggressive, in expressing one's rights, needs, and opinions.