A Process for Responding to Service Failures Is Known as ________

question 47

Short Answer

A process for responding to service failures is known as ________.

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Definitions:

Psychosexual Stages

A theory by Freud describing the stages of a child's development from birth to adulthood, through which sexual energy (libido) is focused on different erogenous zones.

Freud

Sigmund Freud, an Austrian neurologist who is known for founding psychoanalysis, a method for treating psychopathology through dialogue between a patient and a psychoanalyst.

Piaget

A Swiss psychologist known for his pioneering work in child development and his theory of cognitive development stages.

Vygotsky

A Russian psychologist, Lev Vygotsky, known for his work on the social development theory which emphasizes the fundamental role of social interaction in the development of cognition.