You Encountered a Major Service Outage That Affected All Users

question 6

Multiple Choice

You encountered a major service outage that affected all users of the service for multiple hours. After several hours of incident management, the service returned to normal, and user access was restored. You need to provide an incident summary to relevant stakeholders following the Site Reliability Engineering recommended practices. What should you do first?

• A) Call individual stakeholders to explain what happened.
• B) Develop a post-mortem to be distributed to stakeholders.
• C) Send the Incident State Document to all the stakeholders.
• D) Require the engineer responsible to write an apology email to all stakeholders.

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Definitions:

Growth Rate

A percentage figure indicating the rate at which a company's revenue or earnings are increasing over a specific period, typically used as a measure of a company’s financial health or performance.

Investor's Return

The profit or loss made on an investment, usually expressed as a percentage of the initial investment.

Stock Price

The cost of purchasing a share of a company’s stock, which fluctuates based on market conditions, investor perceptions, and company performance.