Your Company Recently Decided to Use a Cloud-Based Ticketing System

question 8

Multiple Choice

Your company recently decided to use a cloud-based ticketing system for your customer care needs. You are tasked with rerouting email coming into your customer care address, [e-mail] to the cloud platform's email address, [e-mail]. As a security measure, you have mail forwarding disabled at the domain level. What should you do?

• A) Create a mail contact in the G Suite directory that has an email address of [e-mail]
• B) Create a rule to forward mail in the [e-mail] mailbox to [e-mail]
• C) Create a recipient map in the G Suite Admin console that maps [e-mail] to [e-mail]
• D) Create a content compliance rule in the G Suite Admin console to change route to [e-mail]

---

Definitions:

Overlearning

The continued practice or study of material or skills beyond what is necessary for initial mastery.

Organization

A structured group of people working together to meet a common goal or to perform a specific function.

Overlearning

involves practicing newly acquired skills beyond the point of initial mastery, leading to better performance and retention.

Method of Loci

A mnemonic technique that involves associating items to be remembered with specific physical locations.