Your Organization's Call Center Has Asked You to Develop a Model

question 18

Multiple Choice

Your organization's call center has asked you to develop a model that analyzes customer sentiments in each call. The call center receives over one million calls daily, and data is stored in Cloud Storage. The data collected must not leave the region in which the call originated, and no Personally Identifiable Information (PII) can be stored or analyzed. The data science team has a third-party tool for visualization and access which requires a SQL ANSI-2011 compliant interface. You need to select components for data processing and for analytics. How should the data pipeline be designed?

• A) 1= Dataflow, 2= BigQuery
• B) 1 = Pub/Sub, 2= Datastore
• C) 1 = Dataflow, 2 = Cloud SQL
• D) 1 = Cloud Function, 2= Cloud SQL

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Definitions:

EBIT

A measure of a firm's profit that disregards expenses from interest and income taxes, termed as Earnings Before Interest and Taxes.

ROE

Return on Equity, a financial ratio indicating the profitability of a business in relation to its equity, measuring how effectively investment funds are utilized.

Fixed Costs

Regardless of how much is produced or sold, certain costs like rent, employee salaries, and insurance payments do not vary.

Variable Costs

Expenses that change in proportion to the activity of a business.