You Work for a Large Technology Company That Wants to Modernize

question 8

Multiple Choice

You work for a large technology company that wants to modernize their contact center. You have been asked to develop a solution to classify incoming calls by product so that requests can be more quickly routed to the correct support team. You have already transcribed the calls using the Speech-to-Text API. You want to minimize data preprocessing and development time. How should you build the model?

• A) Use the AI Platform Training built-in algorithms to create a custom model.
• B) Use AutoMlL Natural Language to extract custom entities for classification.
• C) Use the Cloud Natural Language API to extract custom entities for classification.
• D) Build a custom model to identify the product keywords from the transcribed calls, and then run the keywords through a classification algorithm.

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Definitions:

Technical Skills

The abilities and knowledge needed to perform specific tasks, often related to IT, engineering, mechanics, or other technical fields.

Conceptual Skills

The ability to understand complex ideas, identify patterns, and solve problems abstractly, critical for strategic planning and decision making.

Break Down Problems

involves dividing complex issues into smaller, more manageable parts to better understand and solve them.

Emotional Intelligence

The capability to recognize, understand, manage, and use one’s own emotions in positive ways to communicate effectively, empathize with others, overcome challenges, and defuse conflict.