ITIL Best Practices Refer to the Advanced ITSM Methodology to Understand

question 25

Multiple Choice

ITIL best practices refer to the advanced ITSM methodology to understand enterprise requirements and implement sustainable management during IT service management. Which of the following is the IT service operation process in the ITIL best practice system?

• A) Event management, incident management, problem management, request fulfillment, and access management
• B) Incident management, problem management, service desk, request fulfillment, and event management
• C) Incident management, service desk, request fulfillment, access management, and event management
• D) Event management, incident management, change management, and access management

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Definitions:

Outpatient Levels

Degrees or types of medical or psychiatric care provided to patients who visit a healthcare facility but do not require admission to a hospital.

Quadrants of Care

A framework in health care that categorizes types of services provided into four parts to address the varying needs of patients.

Psychiatric Disorders

Mental health conditions characterized by alterations in thinking, mood, or behavior associated with distress or impaired functioning.

SUDs

Substance Use Disorders, a condition characterized by the excessive use of substances, including alcohol and drugs, leading to significant impairment or distress.