ITIL Best Practices Refer to the Advanced ITSM Methodology to Understand

question 25

Multiple Choice

ITIL best practices refer to the advanced ITSM methodology to understand enterprise requirements and implement sustainable management during IT service management. Which of the following is the IT service operation process in the ITIL best practice system?

• A) Event management, incident management, problem management, request fulfillment, and access management
• B) Incident management, problem management, service desk, request fulfillment, and event management
• C) Incident management, service desk, request fulfillment, access management, and event management
• D) Event management, incident management, change management, and access management

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Definitions:

Lower South

Refers to the southernmost states of the U.S., including Alabama, Florida, Georgia, Louisiana, Mississippi, South Carolina, and Texas, known for their deep historical association with slavery and the Confederacy.

Presidential Election

A national election held in a country that determines who will hold the office of the president.

Southern States

Are states located in the southeastern and south-central regions of the United States, characterized by their distinct cultural, historical, and socio-economic profiles.

Kansas

A U.S. state located in the Midwestern United States, known for its contributions to jazz music, agriculture, and as a pivotal location of conflict pre-Civil War.