Which of the Following Is the Goal or Purpose of Service

question 240

Multiple Choice

Which of the following is the goal or purpose of service level management?

• A) To carry out the service operations activities needed to support current IT services
• B) To ensure that sufficient capacity is provided to deliver the agreed performance of services
• C) To create and populate a service catalogue
• D) To ensure that an agreed level of IT service is provided for all current IT services

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Definitions:

Correlational Studies

Research methods that examine the relationship between two or more variables without manipulating them to determine causation.

Double-Blind Study

An experimental design in which neither the participants nor the researchers know who is receiving a particular treatment, to prevent bias.

Test-Retest Reliability

A measure of consistency where the same test is administered to the same group of people at two different points in time, and the scores are compared.

Experimenter Effects

Unintended changes in study participants’ behavior due to cues that the experimenter inadvertently conveys.