Which Statement Should NOT Be Part of the Value Proposition

question 428

Multiple Choice

Which statement should NOT be part of the value proposition for Service Design?

• A) Reduced total cost of ownership
• B) Improved quality of service
• C) Improved Service alignment with business goals
• D) Better balance of technical skills to support live services

---

Definitions:

Fundamental Attribution Error

The tendency to underestimate the importance of situational influences and to overestimate personal, dispositional factors as causes of behavior.

Motivational Bias

A cognitive bias that affects the direction of people's behavior by their underlying motives, desires, or needs.

Focus-of-Attention Bias

The tendency to prioritize and remember information that is the focus of one's attention, often at the expense of other information.

Actor-Observer Difference

The bias in attribution whereby actors tend to see their own behavior as due to characteristics of the external situation, whereas observers tend to attribute actors’ behavior to the actors’ internal, personal characteristics.