Hierarchic Escalation Is BEST Described As

question 225

Multiple Choice

Hierarchic escalation is BEST described as?

• A) Notifying more senior levels of management about an incident
• B) Passing an incident to people with a greater level of technical skill
• C) Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
• D) Failing to meet the incident resolution times specified in a service level agreement

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Definitions:

Cold Receptors

Specialized nerve receptors in the skin that detect cold temperatures and signal this information to the brain.

Pain Receptors

Sensory nerve cells that respond to damaging or potentially damaging stimuli by sending nerve signals to the spinal cord and brain, triggering the sensation of pain.

Hot Objects

Items that have absorbed or are emitting a high level of thermal energy, often perceivable through the sensation of heat upon contact.

Cold Objects

Items that are at a low temperature, potentially causing a decrease in temperature of anything they come into contact with.