Which of the Following Is NOT a Recognized Example of a Service

question 221

Multiple Choice

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

• A) Internal
• B) External
• C) Service desk
• D) Shared services unit

---

Definitions:

Functional Fixedness

A mental bias that restricts an individual to utilizing an item solely in its conventional manner, impeding creativity and the ability to solve problems.

Water-Jug Problems

A type of problem that tests one's ability to logically figure out how to measure exact amounts of water using jugs of different sizes.

Unnecessary Constraints

Limitations or restrictions that are not required and may hinder problem-solving or creativity.

Insight

A sudden and often novel realization of the solution to a problem; it contrasts with strategy-based solutions.