Which of the Following Activities Are Performed by a Service

question 368

Multiple Choice

Which of the following activities are performed by a service desk? 1. Logging details of incidents and service requests
2) Providing first-line investigation and diagnosis
3) Restoring service
4) Implementing all standard changes

• A) All of the above
• B) 1, 2 and 3 only
• C) 2 and 4 only
• D) 3 and 4 only

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Definitions:

Flynn Effect

The observed substantial and long-term increase in both fluid and crystallized intelligence test scores measured in many parts of the world over the 20th century.

Raw Scores

Raw scores are the original, unaltered scores obtained directly from a test or assessment before any adjustments or transformations.

IQ Tests

Standardized tests designed to measure human intelligence and cognitive abilities in comparison to an average population.

English Speakers

Individuals whose primary language for communication is English.