What Is the PRIMARY Process for Strategic Communication with the Service

question 171

Multiple Choice

What is the PRIMARY process for strategic communication with the service provider's customers?

• A) Service catalogue management
• B) Service portfolio management
• C) Service desk
• D) Business relationship management

---

Definitions:

Binomial Probability

The probability of obtaining a given number of successes in a fixed number of binary trials, where each trial has two possible outcomes.

Continuity Correction

An adjustment made to a discrete distribution when approximating it by a continuous distribution, often used in binomial to normal distribution approximations.

Continuous Probability Curve

A curve that represents the distribution of a continuous random variable, indicating the probabilities of all possible values.

Continuity Correction

An adjustment made to a discrete distribution when approximating it to a continuous distribution.