Which of the Following Is the BEST Reason for Categorizing

question 289

Multiple Choice

Which of the following is the BEST reason for categorizing incidents?

• A) To establish trends for use in problem management and other IT service management (ITSM) activities
• B) To ensure service levels are met and breaches of agreements are avoided
• C) To enable the incident management database to be partitioned for greater efficiency
• D) To identify whether the user is entitled to log an incident for this particular service